Delivery Information

It is the policy of Menter Ltd t/a Serol Print to deliver all orders in full. Part deliveries will only be made at the request of the customer who will be liable for any additional carriage charges incurred. Shortages and damaged items within a delivery must be reported to us in writing within 3 days of receipt of delivery. The report should state the relevant order and delivery note numbers and the date on which the delivery was received. Our liability in respect of any such claims is limited to the replacement of the goods or refund of the price, at our option, and does not extend to any indirect or consequential loss. 

You must pay our reasonable extra charges in respect of (a) any special arrangements made at your request to expedite delivery and (b) any costs, expenses and liabilities we may incur because of inadequate or incorrect delivery instructions. We aim to despatch all stock items within 2 working days from receipt of order. We aim to delivery bespoke items within 8 working days.